Returns, Exchanges & Cancellations

Applies to purchases on epilynx.com. If you bought from Amazon, Faire, or another retailer, please start your request on that platform.

Last updated: September 27, 2025

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Our Promise

We formulate for sensitive, allergy‑prone skin. If something isn’t a match, we’ll work with you to make it right—without compromising safety or product integrity.

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United States (U.S.) Return & Exchange Policy

1) 30‑Day Standard Returns (Unopened)

• You may return unused, unopened products in original packaging within 30 days of delivery for a refund to your original payment method.

• Shipping and handling are non‑refundable.

• You’re responsible for return shipping unless we made an error or the product arrived damaged/defective. (If we provide a prepaid label, a discounted label fee may be deducted from your refund.)

Items not eligible for standard returns

• Opened/used items (see the Irritation‑Free Guarantee below for first‑time orders).

• Partial sets/bundles with missing items, free gifts, or samples.

• Final‑sale items, trial/sample sizes, and gift cards.

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2) Irritation‑Free Guarantee (First Order Safety Net)

For your first order on epilynx.com (U.S. customers): if irritation occurs or the product simply doesn’t agree with your skin, contact us within 30 days of delivery and we’ll offer store credit or an exchange—even if lightly used.

• Limit one Irritation‑Free claim per customer/household.

• We may request photos and the product lot/batch code to help our formulation team.

• For eye products (e.g., eyeliner, mascara), we do not accept opened items back for hygiene reasons; we’ll work with you on a store credit or exchange option.

Tip: Always patch test on a small area before first use.

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3) Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging.

• We’ll replace or refund as appropriate. In most cases, you won’t need to return damaged goods.

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4) How to Start a Return/Exchange

1. Email inquiries@epilynx.com with your order number and reason.

2. We’ll issue return instructions and, if applicable, a prepaid label.

3. Pack items securely in original packaging.

4. Once received and inspected, we’ll process your refund, store credit, or exchange.

Refund timing: Card refunds typically appear in 5–10 business days depending on your bank. PayPal refunds are usually immediate once processed by us.

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5) Cancellations & Order Changes

• We can cancel or edit an order until it enters fulfillment (often quickly). Email inquiries@epilynx.com as soon as possible with the subject “Cancel/Change Order #_____”.

• If your order has shipped, please use the returns process above after delivery.

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Outside the United States (International)

Because skincare is regulated differently across countries and cross‑border shipping is costly, our default is:

• Damaged/Defective/Incorrect items: We’ll replace or refund—please notify us within 7 days of delivery with photos.

• Change‑of‑mind returns: We’re not able to accept international returns at this time. If we make an exception in rare cases, you’ll be responsible for all return shipping, duties, and taxes; original shipping is non‑refundable.

Hygiene rule: Opened eye products (e.g., eyeliner, mascara) cannot be returned internationally.

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Conditions We Can’t Accept

To keep everyone safe and maintain quality standards, we cannot accept items that are:

• Opened/used (except first‑order claims under the Irritation‑Free Guarantee),

• Unsealed, relabeled, refilled, or tampered with,

• Missing components from sets/bundles or associated free gifts,

• Marked as final sale or gift cards.

We reserve the right to refuse or limit returns if we suspect abuse of the policy.

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Contact Us

Questions or need help choosing a better match? We’re here for you.
Email: inquiries@epilynx.com